Problem
The owner held a personal life policy purchased through a bank teller conversation without retaining the PDS. Business tools and van were uninsured for theft beyond home contents assumptions. A subcontractor incident raised public liability questions. The owner attempted to buy a “business pack” online but abandoned the form due to unfamiliar terms (indemnity, retroactive date, excess).
We were engaged after an accountant said Wealth Insurance could “fix insurance quickly” — we clarified we do not sell policies and scoped education plus referral only.
Our approach
- 90-minute orientation distinguishing personal life, income protection, public liability, and tool cover.
- Checklist of business facts needed for licensee (revenue band, employees, subcontractor use, vehicle ownership).
- Readiness pack assembled in two days.
- Consent and disclosure for introduction to authorised representative with business insurance authorisations.
- Introductory email with factual summary; file closed after handover.
Measures implemented
- Written consent before sharing contact details
- Disclosure of referral arrangement (none material in this case)
- Client attended licensee meeting with complete pack — no reschedule
Outcome
Licensee issued FSG and SOA; client chose public liability and tool cover with documented exclusions understood. Personal life policy reviewed separately under personal advice — owner increased sum insured after understanding underinsurance. No consulting complaint; accountant continued to refer orientation-only clients.
Difficulties encountered
Owner conflated personal and business risk; prior bank conversation left no paper trail. Online quote engine terminology caused abandonment. Subcontractor liability was undocumented.
Resolution techniques
Separated personal and business modules in orientation; readiness pack included subcontractor percentage estimate and vehicle use log. Referral limited to business AR; personal life policy handled in second licensee meeting with SOA.