Licensing boundary
Personal advice on financial products in Australia must come from an AFSL licensee or authorised representative with matching authorisations. Our team is trained to spot questions that cross into personal advice and to refer or pause rather than improvise product suggestions.
Website copy, workshop slides and preliminary emails are general information unless a signed engagement states a different capacity. We explain factual information, general advice and personal advice in client packs before any licensee introduction.
- We provide Settlement orientation, cross-border briefings, regulation education, readiness reviews.
- We refer Personal product advice to AFSL licensees with documented consent.
- We decline Visa lodgement, legal drafting, tax returns, and unlicensed product recommendations.
Referral governance
Each introduction is logged with date, licensee legal name, subject matter, and consent (email or signed form). We do not guarantee licensee acceptance, product approval or investment performance. Material referral benefits are disclosed before you contact the licensee.
You may appoint your own licensee without using our panel. Referral is not a condition of settlement or cross-border consulting.
After handover, the licensee owns product advice. Further consulting requires a new engagement if you need education-only support.
Privacy and records
We collect personal information to deliver consulting, administer referrals, invoice and meet legal obligations. The Privacy Policy covers APP requirements, overseas disclosure where you authorise HK or Macau adviser coordination, and access or correction rights.
Identity documents for readiness reviews are stored securely and returned or destroyed on your instruction when no longer needed for an active file.
Complaints handling
Consulting complaints: write to service@wealthinsurance.net.au. We acknowledge within five business days where practicable and aim to resolve or explain outcomes within 20 business days for standard matters.
Complaints about personal advice, product performance or licensee conduct follow the licensee’s IDR process and AFCA. We help you identify the correct channel but do not adjudicate licensee files.
AML/CTF awareness
We watch for requests to bypass KYC, inconsistent source-of-funds explanations, or pressure to introduce licensees without client understanding. We may decline or pause work and will not facilitate introductions where serious concerns exist. We do not verify funds — licensees and banks do — and we will not assist misrepresentation.
Professional indemnity and limitations
Consulting engagements are subject to liability limits in our engagement letter. Nothing on this website overrides a signed agreement. Non-excludable consumer guarantees under Australian law still apply where relevant.
Questions: Contact · Related: AFSL referrals and consent